- Introduction
At veiptv, we aim to provide the best IPTV service to our customers. However, if you are not fully satisfied with our services, we offer a clear refund and return policy to ensure your peace of mind.
By subscribing to our services, you agree to the terms of this Refund and Return Policy.
- Eligibility for Refunds
You are eligible for a refund under the following conditions:
- If you cancel your subscription within 3 days of your initial payment and have not used the service extensively.
- If the service is not working due to technical issues from our side (such as prolonged outages or failure to deliver content).
Refunds will not be issued for:
- Change of mind or personal preference.
- Service issues caused by your own internet connection or device.
- Refund Request Process
To request a refund:
- Contact our support team via WhatsApp, Telegram, or email within 3 days of your purchase.
- Provide your subscription details (username, email, and payment method) for verification.
- We will review your request and process it as soon as possible.
- Partial Refunds
If you use the service for more than 3 days but less than 7 days, we may issue a partial refund, depending on the usage of the service.
- Refund Processing Time
Once your refund is approved, it may take 5-7 business days for the funds to be processed and returned to your original payment method.
- Cancellation Policy
You can cancel your subscription at any time. To cancel:
- Send a request via email, WhatsApp, or Telegram.
- Your cancellation will take effect immediately, but no refunds will be provided after the initial 3-day refund window.
- Exceptions
We reserve the right to refuse refunds or returns if we determine that the policy is being misused or if there is evidence of fraudulent activity.
- Contact Us
If you have any questions or wish to request a refund, please contact us using the following details:
📧 Email: [email protected]
💬 WhatsApp: https://wa.me/447476610474
📢 Telegram: https://t.me/iptv8k2026